• Customer Service
• General Product details and Care Instructions
• Delivery and Shipping
• Payment Methods
• Your Order
• Returns and Exchanges
• GDPR

Customer Service

Opening hours

Our customer service desk can be reached by telephone, email, Instagram and Facebook at the business hours listed below:

Complaints

We do everything in our power to ensure that the world of LILYSCraftedFeelings enriches your life with beautiful experiences and products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.

• – Email our customer serviceand we will reply within 5 business days.
• – Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us at +306944266402.

General Product Details and Care Instructions:
• LILYS collection items are made to order, so each is one of a kind.
• Glass is dyed and hand painted in a two step process, with solvent premium quality paints and then is decorated with contouring and dot art, so it is long lasting.
• All items are 100% original artwork and are all individually designed and hand painted by me.
• Glass colour and detailed contouring are permanently set. It is safe to use with candles, tea lights, or to fill with water and use as a vase.
• Hand washable, recommended to clean surface with damp cloth. Avoid soaking in water or scrubbing, as this may damage the contouring.

Customisation Options:
Custom orders welcome!
I can personalise your design to include your choice of the following:
• Initials/ Monograms
• Names
• Dates
You can also customise your lantern/candle holder with your choice of glass colour and detailing colour. Just send me a message and we can discuss the options you like, or let me know your preferences!
The detailing options I have available are:
• Bright Gold
• Earthy Ancient Gold
• Bronze (Old Gold)
• Silver
• Pewter
• Copper
• Pearl White
• Shiny Blue, Light Blue, Pink
• Matte Black and White
• Brown

Bulk orders:
Bulk orders for weddings, parties, events, special occasions, large lounge spaces, etc are available. Please contact me if interested in bulk order discounting.

Delivery and Shipping

Delivery service

We strive to deliver your order as soon as possible. The time we need to prepare an order for dispatch varies. Please bear in mind that all LILYSCraftedFeelings items are handmade and as such may need 3-5 business days* to dispatch.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Domestic shipping times

Registered parcel delivery with ELTA in 1-2 business days*.

International shipping times

Yes, we ship internationally! But currently not all over the world. Please check the overview below for our shipping destinations and shipping times.

* Business days exclude: Saturday, Sunday and holidays.

Shipping rates

An overview of our shipping rates for registered parcel to all destinations is given below.

Payment methods

·      How can I pay for my order?

Your order

Gift wrapping

Whether it is a gift for a friend or you simply love to receive your products all wrapped up, we take care of all your needs!

If you have multiple products you wish to be gift wrapped you can either choose to have them wrapped in one package or separately.

View the status of your order

After logging into your account you will be able to follow the status of your order via the link “order status”. This link will provide you with an update.

Returns and exchanges

We accept returns and exchanges

Contact us within: 14 days of delivery

Send items back within: 30 days of delivery

We do not accept cancellations

But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

General Data Protection Regulation (“GDPR”) / Privacy