Customer Support
& Knowledge Base

FAQ

FREQUENTLY ASKED QUESTIONS

Opening hours

Our customer service desk can be reached by telephone, email, Instagram and Facebook at the business hours listed below:

Monday 09:00 – 21:00
Tuesday 09:00 – 21:00
Wednesday 09:00 – 21:00
Thursday 09:00 – 21:00
Friday 09:00 – 21:00
Saturday 09:00 – 15:00
Sunday CLOSED

Complaints

We do everything in our power to ensure that the world of LilysCraftedFeelings enriches your life with beautiful experiences and products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.

  • Email our customer service and we will reply within 5 business days.
  • Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us at +306944266402.

• LilysCraftedFeelings collection items are made to order, so each is one of a kind.
• Glass is dyed and hand painted in a two step process, with solvent premium quality paints and then is decorated with contouring and dot art, so it is long lasting.
• All items are 100% original artwork and are all individually designed and hand painted by me.
• Glass colour and detailed contouring are permanently set. It is safe to use with candles, tea lights, or to fill with water and use as a vase.
• Recommended to clean surfaces with damp cloth. Avoid soaking in water or scrubbing, as this may damage the contouring.

Custom orders welcome!
I can personalise your design to include your choice of the following:
• Initials/ Monograms
• Names
• Dates
You can also customise your lantern/candle holder with your choice of glass colour and detailing colour. Just send me a message and we can discuss the options you like, or let me know your preferences!
The detailing options I have available are:
• Bright Gold
• Earthy Ancient Gold
• Bronze (Old Gold)
• Silver
• Pewter
• Copper
• Pearl White
• Shiny Blue, Light Blue, Pink
• Matte Black and White
• Brown

Delivery service

We strive to deliver your order as soon as possible. The time we need to prepare an order for dispatch varies. Please bear in mind that all LilysCraftedFeelings items are handmade and as such may need 3-5 business days* to dispatch.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Domestic shipping times

Registered parcel delivery with Hellenic postal service “ELTA” in 1-2 business days*.

International shipping times

Yes, we ship internationally! But currently not all over the world. Please check the overview below for our shipping destinations and shipping times.

Country Shipping partner Delivery times (business days*)
Austria ELTA (Hellenic Post) 3-5 business days
Belgium ELTA (Hellenic Post) 3-5 business days
Bulgaria ELTA (Hellenic Post) 3-5 business days
Croatia ELTA (Hellenic Post) 3-5 business days
Cyprus ELTA (Hellenic Post) 3-5 business days
Denmark ELTA (Hellenic Post) 3-5 business days
Finland ELTA (Hellenic Post) 3-5 business days
France ELTA (Hellenic Post) 3-5 business days
Germany ELTA (Hellenic Post) 3-5 business days
Hungary ELTA (Hellenic Post) 3-5 business days
Ireland ELTA (Hellenic Post) 3-5 business days
Italy ELTA (Hellenic Post) 3-5 business days
Luxemburg ELTA (Hellenic Post) 3-5 business days
Netherlands ELTA (Hellenic Post) 3-5 business days
Norway ELTA (Hellenic Post) 3-5 business days
Poland ELTA (Hellenic Post) 3-5 business days
Portugal ELTA (Hellenic Post) 3-5 business days
Romania ELTA (Hellenic Post) 3-5 business days
Slovakia ELTA (Hellenic Post) 3-5 business days
Slovenia ELTA (Hellenic Post) 3-5 business days
Spain ELTA (Hellenic Post) 3-5 business day
Sweden ELTA (Hellenic Post) 3-5 business days
Switzerland ELTA (Hellenic Post) 3-5 business days
United Kingdom ELTA (Hellenic Post) 3-5 business days
United States ELTA (Hellenic Post) 3-7 business days
United Arab Emirates ELTA (Hellenic Post) 3-7 business days

* Business days exclude: Saturday, Sunday and holidays.

Shipping rates

An overview of our shipping rates for registered parcel to all destinations is given below.

Country         Shipping costs   Free shipping for orders over a certain amount
Austria €6.50 Free shipping over €40.00
Belgium €6.50 Free shipping over €40.00
Bulgaria €6.50 Free shipping over €40.00
Croatia €6.50 Free shipping over €40.00
Cyprus €6.50 Free shipping over €40.00
Denmark €6.50 Free shipping over €40.00
Estonia €6.50 Free shipping over €40.00
Finland €6.50 Free shipping over €40.00
France €6.50 Free shipping over €40.00
Germany €6.50 Free shipping over €40.00
Greece €5.00 Free shipping over €30.00
Hungary €6.50 Free shipping over €40.00
Ireland €6.50 Free shipping over €40.00
Italy €6.50 Free shipping over €40.00
Latvia €6.50 Free shipping over €40.00
Lithuana €6.50 Free shipping over €40.00
Luxembourg €6.50 Free shipping over €40.00
Netherlands €6.50 Free shipping over €40.00
Norway €6.50 Free shipping over €40.00
Poland €6.50 Free shipping over €40.00
Portugal €6.50 Free shipping over €40.00
Romania €6.50 Free shipping over €40.00
Slovakia €6.50 Free shipping over €40.00
Slovenia €6.50 Free shipping over €40.00
Spain €6.50 Free shipping over €40.00
Sweden €6.50 Free shipping over €40.00
Switzerland €6.50 Free shipping over €40.00
United Kingdom €6.50 Free shipping over €40.00
United States of America €9.20 Free shipping over €50.00
United Arab Emirates €9.20 Free shipping over €50.00

How can I pay for my order?

Your order

Gift wrapping
Whether it is a gift for a friend or you simply love to receive your products all wrapped up, we take care of all your needs!
If you have multiple products you wish to be gift wrapped you can either choose to have them wrapped in one package or separately.

View the status of your order
After logging into your account you will be able to follow the status of your order via the link “order status”. This link will provide you with an update.

Gift wrapping

Whether it is a gift for a friend or you simply love to receive your products all wrapped up, we take care of all your needs!
If you have multiple products you wish to be gift wrapped you can either choose to have them wrapped in one package or separately.

View the status of your order
After logging into your account you will be able to follow the status of your order via the link “order status”. This link will provide you with an update.

We accept returns and exchanges

  • Contact us within: 14 days of delivery
  • Send items back within: 30 days of delivery

We do not accept cancellations

But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom or personalised orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Bulk orders for weddings, parties, events, special occasions, large lounge spaces, etc are available. Please contact me if interested in bulk order discounting.

General Data Protection Regulation (“GDPR”) / Privacy

LilysCraftedFeelings

Mo-Fr: 8:00-19:00
Sa: 8:00-14:00
Su: closed

FAQ

CREATIVE ROOM

16b, Dimitros str.,
Agia Paraskevi
Athens, Greece

info[AT]lilyscraftedfeelings.com
+ 30-6944266402

SELLING POINTS

You can find our products:
LilysCraftedFeelings at etsy

Benaki museum of Greek Culture
Koumbari St. & Vas. Sofias Ave., 106 74 Athens

Benaki museum of Islamic Art
22 Ag. Asomaton & 12 Dipilou St., 105 53 Athens

ASK MADE TO ORDER

We happily undertake Made to Order requests for your preferred designs. Just ask!

Copyright © 2019 LilysCraftedFeelings * Designed by BMB Borrow My Brain Consulting Ltd 

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